FAQs

Click the button below to access our manual on how to place orders, as well as our smart features. As always, you are welcome to contact our customer service if you have any questions.

To make the transition to our new website as smooth as possible, we offer an easy solution to keep your favorite products.

Would you like to transfer your most purchased products to our new website?

Unfortunately, your current favorite lists cannot be transferred to the new site. However, we can create a list of your most purchased products from the past 12 months, which you can then import as your new favorites list on the new website.

If you would like such a list, please contact our customer service and we will be happy to assist you!

Contact customer service, and we will enter the correct information about you/your company into our business system. The changes will take effect immediately.

"Standard" refers to your usual carrier. This means we use the transportation method you typically have for your deliveries. If you have specific questions about your carrier or delivery options, please don't hesitate to contact our customer service for more information.

Why is Swevet changing its name?

Swevet was acquired in August 2022 by AmerisourceBergen and MWI Animal Health. The name change is part of a long-term strategy to establish a presence in the Nordic region. We want to show that we are part of the global veterinary wholesaler MWI Animal Health, which also operates in the UK and USA.

However, we remain the same company with the same important values—doing everything for healthier animals. We are simply adding new benefits by being part of a larger company, such as a broader supplier network, greater volumes to negotiate, more expertise in various fields, technology, and much more.

Who is MWI Animal Health?

MWI Animal Health is a leading global distributor in animal health with established networks in the UK and USA.

What does MWI stand for?

The name MWI comes from the initials of Millard Wallace Ickes, a DVM (Doctor of Veterinary Medicine) and skilled rider who started a distribution company in the 1970s in Idaho.

Why did Swevet choose to merge with MWI Animal Health?

MWI Animal Health shares our passion for animal welfare and supporting animal health professionals. Like us, they are dedicated to delivering quality services.

What kind of customers does MWI Animal Health have?

MWI has an expansive customer base including veterinary clinics for pets, livestock facilities, and retailers.

What does this name change mean for our customers?

Together with our long experience and industry contacts, this new partnership will offer you additional valuable services and solutions.

How will this affect how Swevet conducts business?

The acquisition will not affect the way we conduct business. Swevet remains the same committed team we have always been. Our focus is, and always will be, to deliver high service and support to you.

What does it mean that Swevet is changing its “commercial” name to MWI Animal Health?

Swevet AB remains our legal company name and will still appear on, for example, invoices, agreements, and other contexts where the legal name must be used. The commercial name refers to the name we use in communication and dialogue with external parties.

What is the difference between Cencora, AmerisourceBergen, and MWI Animal Health?

Cencora/AmerisourceBergen is an American multinational wholesaler distributing pharmaceuticals and equipment to the global pharmaceutical industry and healthcare actors. MWI Animal Health is a part of AmerisourceBergen that provides veterinary solutions—that is, products, distribution, and technical solutions for the animal health sector. MWI Animal Health currently operates in the USA, UK, and Nordic countries—represented by us in Sjöbo.

Swevet has a new look

We have updated our appearance to match the graphic profile of MWI Animal Health. This includes a new design reflecting our partnership and our continued commitment to quality and service.

Everything you need to know about technical service can be found here.

We are currently revising our delivery schedules to improve the efficiency of deliveries to our customers and reduce our carbon footprint.

How does this affect me as a customer?

You will receive your ordered products once a week. This allows you to plan your business without constant interruptions for deliveries. The goal is to simplify and improve your purchasing experience.

What are the benefits of this new system?

By consolidating backorders and special orders for weekly delivery, you can avoid extra shipping costs and benefit from an efficient delivery schedule. Many of our large customers have already adopted this and are very satisfied with the results.

Can I still place urgent orders?

Of course! If you need an order quickly, you can still place urgent orders that will be sent immediately. Just indicate this in the message box in the shopping cart when placing your order.

Which day can I expect delivery if I follow the weekly delivery schedule?

Depending on your purchasing pattern, we will suggest the day that suits you best. We strive to adapt to your needs and preferences.

We hope this answers your questions! If you have any further inquiries, please feel free to contact us.

The online store works best in Chrome and the latest versions of browsers. If you know you are using Internet Explorer, an older version, or another outdated browser, try updating your browser and try again.

If the item is shown as "temporarily out of stock, back soon," it is normally in stock and will be available again shortly. If you want to know the exact date, you can always contact our customer service.

If the item is marked as "ordered from supplier," unfortunately, we have no date from the supplier.

Some of our products are special order items that are only ordered to our warehouse upon customer request. These have a small green "banner" with the word "special order" on the product card in the online store. NOTE: Special order items are non-returnable!

Below the product card, you will find an estimated delivery time. This time is preliminary and represents the approximate number of days the item is expected to arrive at our warehouse after a customer has placed the order. After that, the delivery is processed by us before we in turn can process it and then send it to you who ordered the item. Therefore, it is a good idea to allow for extra days before the item arrives, but for more accurate information, you can always contact our customer service.

If you hover your cursor over the underlined text on the product card, a box will appear with a brief description of the above information, so that you as a customer know what applies when ordering special order items.

To streamline our invoice processing, we encourage you to pay each invoice separately to the specific bank account with the associated OCR number. It is important to avoid combining payments into a single lump sum, which has happened previously.

Invoice ProcessingPlease note and use the assigned OCR number with each payment. If you experience difficulties including the OCR number when paying multiple invoices, please contact customer service.

Credit InvoiceIf you receive a credit invoice from us, please handle it as follows:

• Deduct the amount of the credit invoice from your next payment to us.

• Enter the OCR number of the invoice you are paying, and we will recognize that you have made a partial payment and understand that the balance should be matched against your credit invoice.

• If you prefer to have the credit invoice amount paid out to you, please contact customer service to provide your bank details. Send us an email at customer service, with "credit invoice" in the subject line.

VAT HandlingWe would like to inform our customers that our invoices are issued excluding VAT. Therefore, the customer is responsible for adding VAT to the invoice amounts in bookkeeping and accounting.

For information on when these items are expected to be available again, please contact our customer service. They are available to assist you with this question and any other inquiries you may have.

If the item is marked as "temporarily out of stock, back soon," it is usually in stock and will be available again shortly. If you want to know the exact date, you can always contact our customer service.

If the item is marked as "ordered from supplier," unfortunately, we have no date from the supplier.

You will always receive an email sent to the person who placed the order. For online orders, the confirmation email is always sent to the username’s email address, containing both the confirmation and the tracking information.

In the email, you will find a link saying "track your shipment here," where you can find information about when the package was shipped, its expected delivery date, the number of parcels, and whether any have been delivered (this means there are multiple packages to be sent for this shipment).

We refer you to our claims page, where you will find all the information you need.